Vatican's Roof

Nice location a few steps from Vatican and Piazza S. Pietro. Nice terrasse. But terrible, rude stuff, we were shocked when we arrived. We were informed about being moved to one of their other accommodations a night before, so we went to that other place. But the receptionist there knew nothing about it and we found out that there was a misinformation and we should have gone to the first accommodation. We insisted they pay for the taxi which they did. When we finally arrived after 1,5 hour going around Rome for no reason, there was a really rude old cleaning lady waiting for us. She didn't appologize for the mess and confusion we had been through because of their mistake, she even rolled her eyes, spoke rudely to us and treated us like we were idiots. Not to mention she didn't speak a word in English and she even felt superior as I tried to communicate with her in Italian. An unforgettable, shocking experience. I can't understand why would anyone be renting so many appartments without being able to hire a capable and polite staff.

Everything was excellent. Checkin experience, facilities in the room, location, luggage store option. Bedroom and bathroom very clean and comfortable. Also, we really appreciated the coffee machine and water boiler in the room.

Really nice room with air con and very clean, nice little shared kitchen and terrace. Location near restaurants and ice cream shops and not far from metro, really pleasant stay

The change our reservation in the last minute but!!! They gave us a really good room in other hotel, clean and with the exact same description than the first reservation

Really nice place to stay. Clean and serviced daily. Really great location and close to transport routes.